Frequently Asked Questions

Will I receive a confirmation of my order?

When you order online using our secure shopping cart and you include your valid email address on the order form, you will receive two confirmations:

  • The first confirmation you receive will include a summary of your order and your order number; refer to this order number for all inquiries.
  • You will receive a shipment confirmation when your order ships. This is your Item Fulfillment email that includes your shipment tracking information. You will able able to track your shipment one (1) business day after receiving the tracking number. If you attempt to track your order the same day you receive the tracking information you will typically receive a message indicating your shipment does not exist. This is common. Try tracking your shipment again the next business day.

How long will it take to receive my order?

Typically shipping time is between 7 to 10 business days. Order ship via FedEx using regular ground service unless otherwise stated on website or on your order. We ship from warehouses across the United States.

Do you offer expedited shipping?

If you need an order by a certain date, please call our customer service team to arrange delivery options by calling 844-717-7267.

I attempted to place my order online but the order did not process. Why?

Ensure the credit card number your entered is a valid, active account.Check to ensure all form fields blank are completed, including your email address. If you have a separate billing and shipping address, be sure to enter the different address for each. If you’re still experiencing an error, call us at 844-717-7267.

How do I check the status of my order?

If you created an account with us, you can view your order status online. If not, contact our customer service team by calling 844-717-7267.

What is your return policy?

Please visit our return policy page.

What is your warranty policy?

All products are guaranteed to be free of defects at time of receipt. Most products have a minimum of a 1 year warranty; some come with a full 5 year warranty. Warranties are indicated on product pages and are non-transferable. If you have a question regarding the warranty on a specific item, contact our product experts by calling 844-717-7267.